Description
LEARNING OUTCOMES
The first two days of the fast course will prepare you for the examination leading to the ITIL 4 Foundation Certification. This course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
ITIL 4 Foundation takes you through the more evolved a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
You will have a good understanding of the following:
-
- Key concepts of service management
- How ITIL guiding principles can help organisations adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose of ITIL service value system
- Understand the activities of the service value chain
- Know and understand the ITIL practices
The following three days of the fast track course will prepare you for the examination leading to the ITIL 4 DSV Certification. This course
PREREQUISITES
There are no prerequisites for this course.
WHO SHOULD ATTEND
This course is aimed at
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.
EXAM & CERTIFICATION
Certification
Duration and style
- A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.
Pass mark
- 65% which also gives attendees 2 credits towards “ITIL Expert” status. Learn about the ITIL certification system here.
- You will also gain 18 professional development units (PDUs) for Project Managers.
Examination board
- PeopleCert
Certification
ITIL 4 Specialist – Drive Stakeholder Value
Duration, style and Pass Mark
- T
Examination board
PeopleCert
HOW YOU CAN ATTEND THIS COURSE
- Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
- Virtual Classroom: Instructor Led Online classes are delivered online by one of our Pink Elephant trainers via the WebEx platform – for more info, click here.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
