ITIL® 4 Specialist – High Velocity IT (HVIT) Fast Track

R8,072.00R10,090.00

This five-day course will get your Managing Professional stream started by combining the ITIL 4 Foundation course with the ITIL 4 Specialist – High Velocity IT (HVIT) course together in one week.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

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Description

LEARNING OUTCOMES

The first two days of the fast course will prepare you for the examination leading to the ITIL 4 Foundation Certification. This course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 Foundation takes you through the more evolved a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

You will have a good understanding of the following:

    • Key concepts of service management
    • How ITIL guiding principles can help organisations adopt and adapt service management
    • Understand the four dimensions of service management
    • Understand the purpose of ITIL service value system
    • Understand the activities of the service value chain
    • Know and understand the ITIL practices

 

The following three days of the fast track course will prepare you for the examination leading to the ITIL 4 HVIT Certification. This course focuses on the quick
delivery of products and services to gain maximum business value.

This qualification will provide IT, practitioners, with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud,
automation, and automatic testing.

The HVIT course focuses on these key points:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
  • Availability management
  • Capacity and performance management
  • Infrastructure and platform management monitoring and event management
  • Problem management
  • Service continuity management
  • Relationship management
  • Service design
  • Service desk
  • Information security management
  • Risk management

 

You will have a good understanding of the following:

  • Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT:
    • Learn when the transformation to high-velocity IT is desirable and feasible
  • Understand the digital product life cycle in terms of the ITIL ”operating model“
  • Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
  • Discover how to contribute to achieving value with digital products
    • Learn how the service provider ensures valuable investments are achieved
    • Learn how the service provider ensures fast deployment is achieved
    • Learn how the service provider ensures resilient operations are achieved
    • Learn how the service provider ensures co-created value is achieved
    • Learn how the service provider ensures assured conformance is achieved

PREREQUISITES

There are no prerequisites for this course.

WHO SHOULD ATTEND

This course is aimed at IT service management practitioners who are wanting to fast-track their ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles may include:

  • Customer/User Experience (CX) Managers/Designers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise/Service and Solution Architects
  • Business Analysts
  • Project Managers
  • Portfolio Managers
  • Supplier Relationship Managers
  • Vendor Managers
  • Contract Managers

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

Duration and style

  • A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 65% which also gives attendees 2 credits towards “ITIL Expert” status. Learn about the ITIL certification system here.
  • You will also gain 18 professional development units (PDUs) for Project Managers.

Examination board

  • PeopleCert

Certification

ITIL 4 Specialist – High Velocity IT Certificate

Duration, style and Pass Mark

  • The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online.
  • A passing mark of 70% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam.
  • You will attain 18 professional development units (PDUs) for Project Managers.

Examination board

PeopleCert

HOW YOU CAN ATTEND THIS COURSE

  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • Virtual Classroom: Instructor Led Online classes are delivered online by one of our Pink Elephant trainers via the WebEx platform – for more info, click here.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® 4 HVIT Fast Track

ITIL® 4 HVIT Fast Track Examinations at Pink Elephant, ITIL® 4 HVIT Fast Track Examinations Remote Proctor, Public 06-10 July 2020, Virtual 06-10 July 2020