ITIL® 4 Specialist – High Velocity IT (HIT)

R4,000.00R6,450.00

As organizations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organizations must greatly intensify their agility, speed, cost–effectiveness, and responsiveness.

This 3-day course encompasses the ways in which organizations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This qualification will provide IT practitioners with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud, automation, and automatic testing.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

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Description

LEARNING OUTCOMES

Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT:

  • Learn when the transformation to high-velocity IT is desirable and feasible

Understand the digital product life cycle in terms of the ITIL ”operating model“

Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT

Discover how to contribute to achieving value with digital products

  • Learn how the service provider ensures valuable investments are achieved
  • Learn how the service provider ensures fast deployment is achieved
  • Learn how the service provider ensures resilient operations are achieved
  • Learn how the service provider ensures co-created value is achieve
  • Learn how the service provider ensures assured conformance is achieved

The HIT course focuses on these key ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
  • Availability management
  • Capacity and performance management
  • Infrastructure and platform management monitoring and event management
  • Problem management
  • Service continuity management
  • Relationship management
  • Service design
  • Service desk
  • Information security management
  • Risk management

WHO SHOULD ATTEND?

This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

Roles may include:

  • Customer/User Experience (CX) Managers/Designers
  • Account Managers
  • Service Delivery Managers
  • Service Level Managers
  • Enterprise/Service and Solution Architects
  • Business Analysts
  • Project Managers
  • Portfolio Managers
  • Supplier Relationship Managers
  • Vendor Managers
  • Contract Managers

PREREQUISITES

For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

To look at available dates for the ITIL 4 Foundation certification course, click here.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

ITIL 4 Specialist – High Velocity IT

Duration, style and Pass Mark

The exam is a 90-minute, 40-question, multiple-choice exam scheduled on the last day of the course and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online.

A passing mark of 70% is required to receive certificate. An exam review is included in the course to help prepare attendees for the final exam.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with one of our expert instructors.
  • In-House (On-Site): Web Based: On dates convenient to you; exclusively for your team; hosted live online with one of our expert instructors.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® 4 Specialist High Velocity IT (HIT)

ITIL® 4 HIT Examination, ITIL® 4 HIT Remote Online Proctored Examination, Public 24-26 February 2020

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