ITIL® Continual Service Improvement (CSI)

R3,220.00R6,450.00

This 3-day Intermediate level certification course is based on ITIL’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques.

Clear
Category: SKU: N/A

Description

LEARNING OUTCOMES

  • How to use the Continual Service Improvement Approach
  • Key activities of the Seven-Step Improvement Process
  • How to identify critical success factors, risks and challenges
  • Measuring and reporting frameworks such as Balanced Scorecard and SWOT analysis
  • Importance of Knowledge Management and Service Level Management in continual service improvement
  • Creating Return on Investment
  • Key measurements and service reporting
  • Roles and responsibilities to support the improvement process
  • Technology and implementation considerations for Continual Service Improvement

WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in continual service improvement.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink ElephantTerms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Continual Service Improvement.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 25 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Continual Service Improvement

ITIL® CSI Examination, ITIL® CSI Remote Online Proctored Examination, Online Course 90 Days, Online Course 150 Days, Public 12-14 August 2019, Public 7-9 October 2019, Public 11-13 November

Reviews

There are no reviews yet.

Be the first to review “ITIL® Continual Service Improvement (CSI)”

Your email address will not be published. Required fields are marked *

Post comment