ITIL® Planning, Protection and Optimisation (PPO)

R3,225.00R4,195.00

This 4-day Intermediate level course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on.  It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the planning, protecting and optimising IT.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

Clear
Category: SKU: N/A

Description

LEARNING OUTCOMES

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Capacity Management: Ensures cost-justifiable IT capacity always exists and is matched to the needs of the business
    • Availability Management: Ensures the level of service availability is matched to or exceeds, the needs of the business
    • IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
    • Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
    • Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
  • How the Risk Management processes work in the context of these processes
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes

WHO SHOULD ATTEND?

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with or wanting more in-depth knowledge about the processes described above.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink ElephantTerms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Planning, Protection & Optimization.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 32 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time on your web browser at your own pace.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Planning, Protection and Optimisation

ITIL® PPO Online Course 186 Days, ITIL® PPO Remote Online Proctored Examination

Reviews

There are no reviews yet.

Be the first to review “ITIL® Planning, Protection and Optimisation (PPO)”

Your email address will not be published.

Post comment