ITIL® Service Design (SD)

R3,220.00R6,450.00

This 3-day Intermediate level course will provide you with critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value-focused IT service portfolios.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

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Description

LEARNING OUTCOMES

  • The relationship between business value and service design
  • The principles of balanced service design (functionality, resources, schedule)
  • How to identify meaningful service requirements
  • The relationship between service, application, infrastructure and data architectures
  • The key roles and organizational capabilities of service design
  • The relationship of design constraints to service utility and warranty
  • The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
  • Interaction of Service Design processes with other Service Lifecycle processes
  • Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Technology and implementation considerations for Service Design

WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Service Design.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 32 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Service Design

ITIL® Service Design Examination, ITIL® Service Design Remote Online Proctored Examination, Online Course 90 Days, Online Course 150 Days, Public Course

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