ITIL® Service Strategy (SS)

R3,220.00R6,450.00

This 3-day Intermediate level course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

Please note that from 1 November 2019, exams for this course may only be done through Pink Elephant if you have completed this course with Pink Elephant. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

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Description

LEARNING OUTCOMES

Understand and apply the following core Service Strategy principles:

  • Dynamics and forces impacting IT management
  • Defining services and how services can deliver value to the customer market spaces
  • The impact of external markets, customer requirements and continual service improvement on the Service Strategy
  • Organization structures and provider types supporting an IT Value Network
  • Defining and managing the relationship between business and IT services and the demand for those services
  • Defining customer value creation
  • Defining and managing IT financial measures for success
  • The strategic benefits of service-based costing and recovery
  • Conducting strategic assessments and dealing with market uncertainty
  • A practical approach to creating a Service Management strategy
  • Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:
    • Strategy Management for IT Services
    • Service Portfolio Management
    • Financial Management
    • Demand Management
    • Business Relationship Management
  • Driving strategy through the Service Lifecycle
  • How to measure Service Strategy and create a return on investment

WHO SHOULD ATTEND?

CIOs, CTOs, managers, supervisory staff, team leaders, planners, IT consultants, IT audit managers, and any IT professional involved in the management of service strategy.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Service Strategy.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 25 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Service Strategy

ITIL® Service Strategy Examination, ITIL® Service Strategy Remote Online Proctored Examination, Online Course 90 Days, Online Course 150 Days, Public 21-23 October 2019, Public 27-29 January 2020

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