ITIL® Service Transition (ST)

R3,225.00R6,650.00

This 3-day Intermediate level course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services are consistently well managed.

Please note that from 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. Please ensure that you add both the course and the exam to your cart from the drop-down options below. For any queries about this, please contact our Sales Team on info.africa@pinkelephant.co.za

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Description

LEARNING OUTCOMES

  • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
    • Transition Planning and Support
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes
  • Managing communication and commitment
  • Managing organizational and stakeholder change
  • Technology and implementation considerations for Service Transition

WHO SHOULD ATTEND?

CIOs, CTOs, Managers, IT consultants and any IT professional involved in, or responsible for the transition of IT services.

PREREQUISITES

The ITIL Foundation Certificate in IT Service Management (attained through attending the ITIL Foundation course and passing the exam)

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy. However, if you prefer, you may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • ITIL Intermediate Certificate: Service Transition.

Duration and style

  • A 90-minute, 8 multiple-choice, scenario-based, gradient scored exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.

Pass mark

  • 70% which also gives attendees 4 credits towards “ITIL Expert” status. Learn about the ITIL certification system here. You will also gain 25 professional development units (PDUs) for Project Managers.

Examination board

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time in your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

ITIL® Service Transition

ITIL® Service Transition Examination, ITIL® Service Transition Remote Online Proctored Examination, Online Course 90 Days, Online Course 150 Days, Public 18-20 Mar 2020, Public 13-15 Jul 2020

1 review for ITIL® Service Transition (ST)

  1. Graham Jules

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