Polestar ITSM Business Simulation

R21,500.00

The ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations.

There are no set dates for this as it requires a minimum of 12 delegates from the same company in order to run.

Description

LEARNING OUTCOMES

  • Familiarisation with ITSM/ITIL terminologies, tools and processes
  • Provides realisation of the contribution that enterprise IT makes to business success
  • Breaks down silos, energising and motivating staff towards successful change
  • Creates commitment to ITSM related improvements

WHO SHOULD ATTEND?

The training Business Simulations is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

  • Anyone working in IT Services
  • This is also useful for other business colleagues to enable them to understand how good business processes applied to the IT organisation can make a real difference to the bottom line.

PREREQUISITES

None

COURSE E-MATERIALS

None

EXAM & CERTIFICATION

None

HOW YOU CAN ATTEND THIS COURSE

  • Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor. Either run onsite or at our offices

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

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