Root Cause Analysis Specialist™

R2,890.00R5,295.00

Proactively identifying and resolving the sources of recurring incidents and service downtimes are crucial to improving an organization’s flow of service delivery and productivity, which results in increased business value.

This exam and certification augments the ITIL® certification scheme by taking a deeper dive into Problem Management’s root cause analysis practices, techniques, and principles – and how to implement them.

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Description

LEARNING OUTCOMES

Acquiring this specialist certification through a Professional Designations exam demonstrates your ability to investigate and diagnose the source of problems, using Problem Management’s root cause analysis practices, techniques, and principles.

WHO SHOULD ATTEND?

This certification is for individuals responsible for reducing and eliminating incidents and problems in the IT infrastructure.

PREREQUISITES

This is an advanced ITIL workshop that assumes the attendee is already familiar with general ITIL terminology and theory. It is strongly recommended that attendees have the ITIL v3 Foundation certificate in IT service management before attending this course.

COURSE E-MATERIALS

EXAM & CERTIFICATION

Exam

  • 60 minutes
  • 40 multiple-choice questions
  • Closed book
  • Pass Mark: 65% (26 questions correct out of 40 questions)

 

Examination Board

  • Professional Designations

HOW YOU CAN ATTEND THIS COURSE

  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

Root Cause Analysis Specialist™

Root Cause Analysis Specialist Examination, Public 5-6 September 2019, Public 3-4 October 2019, Public 21-22 November 2019, Public 23-24 January 2020, Public 27-28 February 2020

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