Service Catalogue Specialist (SCS)

R1,995.00R3,900.00

The service catalogue plays a crucial role in IT service delivery because it serves as the access point to all products and services offered by IT or other departments. An effective service catalogue is a must-have business tool that can help build and nurture a positive relationship between the business units and IT. Another major benefit to building a comprehensive service catalogue is a reduction in costs. As products and services are examined and clearly defined to meet the business’ needs, this often leads to redesigning processes and restructuring resources that result in the standardisation of supply and better operational control.

The savvy IT professional understands that a well-designed and efficiently implemented service catalogue can dramatically impact the business-IT relationship by building trust in the capabilities of IT to deliver the right products and services that the business needs in a timely manner at a reasonable cost. The service catalogue can also provide a foundation for planning and decision making, improved communication, and as a means for measuring performance.

Pink Elephant’s Service Catalogue Specialist certification course takes you beyond ITIL®’s theoretical guidance to provide a deeper, more specialised, and practical understanding of the service catalogue. Learn what is needed to define, create, implement, and manage the ongoing processes to realise the full potential of the service catalogue!

The knowledge and skills this certification supplies can enable you to be a valuable resource to any IT organisation.

Clear
Category: SKU: N/A

Description

LEARNING OUTCOMES

LEARNING OUTCOMES

Upon successful completion of the Service Catalogue Specialist course, you will be able to:

  • Explain essential terms for a service catalogue
  • Articulate the three drivers behind the need for a service catalogue and how they relate to the bigger picture
  • Define and structure services
  • Identify the factors in designing and organising the service catalogue
  • Articulate the key roles for a successful service catalogue
  • Explain how the service catalogue enables various office processes
  • List the various technology options available to create, implement, and maintain the service catalogue
  • Identify service catalogue success factors and metrics

WHO SHOULD ATTEND?

This certification course is for individuals who are responsible for defining, creating, implementing, and managing the ongoing processes of a service catalogue.

PREREQUISITES

There is no prerequisite for this course.

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Exam:

This course prepares participants for the examination leading to the Service Catalogue Specialist certificate:

  • The exam is one hour in length and is a multiple-choice, closed book exam.
  • You will receive an exam voucher for the web-based exam, to be scheduled following the course.
  • Upon the successful attainment of the certification, 12 PDUs will be awarded.

Examination Board

  • Professional Designations

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Learn at your own pace from your computer, anywhere at anytime.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

Service Catalogue Specialist

SCS Remote Online Proctored Examination, Online Course 93 Days