Service Integration and Management (SIAM)

R3,945.00R4,995.00

Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get the outcome they need and helps service providers deliver great service.

The SIAM 2 day Foundation course will give you the knowledge you need to work effectively in a SIAM environment, whether you are buying services, delivering services, or in a service integration role. You’ll learn about structures, challenges, the history of SIAM and more.

You will also gain a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organisations face.

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Description

LEARNING OUTCOMES

  • Understanding the environment where all parties:
    • Know their role, responsibilities and context in the ecosystem
    • Are empowered to deliver
    • Are held accountable for the outcomes they are required to deliver
  • The SIAM methodology:
    • ​Practices
    • ​Processes
    • ​Functions
    • ​​Roles
    • ​Structural elements
  • The SIAM ecosystem:
    • Customer organization (including retained capabilities)
    • ​Service integrator
    • ​Service provider(s)

WHO SHOULD ATTEND?

Anyone who has an interest in the practices of Service Integration and Management. Chief Strategy Officers, Chief Information Officers, Service Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Supplier Managers, Process Architects, Business Change Practitioners and Business Relationship Managers are just some of the personnel who may be interested in this certification. 

PREREQUISITES

This course does not require any existing knowledge of SIAM however, knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • SIAM Foundation

Duration and style

  • A 60-minute, 40 question, multiple-choice exam. Paper-based or online at Pink Elephant’s training centre on Thursdays or Fridays. Onsite exams can be arranged with notice.
  • Extra time is available for non native English Speakers

Pass mark

  • 65%.

Examination board

  • APMG

HOW YOU CAN ATTEND THIS COURSE

  • Self-paced online: Take the course at any time on your web browser, at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.
  • Instructor Led Online: On dates convenient to you via WebEx at your staff’s location globally but simultaneously

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

Service Integration and Management

SIAM Remote Online Proctored Examination, Online Course 30 Days

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