VeriSM™ Foundation

R3,225.00R3,500.00

VeriSM™ helps organisations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all the organisations’ capabilities and responsibilities are deployed in the delivery of superior service.

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organisations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time: Define, Produce, Provide & Respond.

VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and to meet different service management situations.

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Description

LEARNING OUTCOMES

At the end of the training, you will lead the way by:

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought-after pioneer in delivering service management for the digital age

 

Supported by the official publication “VeriSM: Service Management for the digital age”, VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

 

VeriSM™ certification demonstrates your understanding about:

The Service Organisation

  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

PREREQUISITES

There are no prerequisites for this course.

WHO SHOULD ATTEND

VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers – particularly those who are (or intend to be) involved in digital transformation.

  • All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

COURSE E-MATERIALS

Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.

EXAM & CERTIFICATION

Certification

  • VeriSM Foundation Certificate

 

Duration, style and Pass Mark

  • Multiple-choice
  • 40 questions
  • 26 marks required to pass (65)
  • Closed book
  • 60-minute duration

 

Examination board

  • APMG

HOW YOU CAN ATTEND THIS COURSE

  • Self-Paced Online: Take the course at any time on your web browser at your own pace.

VeriSM™ is a registered trademark of IFDC. All rights reserved.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at info.africa@pinkelephant.co.za.

View terms and conditions related to public courses.

Additional information

VeriSM Foundation Online

VeriSM Foundation Online Remote Proctored Examination, VeriSM Foundation Online Course 365 Days