Description
LEARNING OUTCOMES
At the end of the training, you will lead the way by:
- Driving internal engagement and making changes that matter to the customer
- Delivering new service management and product development practices that put your business first
- Implementing service management which adds value to your business, making you more valuable in the marketplace
- Being part of a growing community
- Being a sought-after pioneer in delivering service management for the digital age
Supported by the official publication “VeriSM: Service Management for the digital age”, VeriSM describes a service management approach which is:
- Value-driven
- Evolving
- Responsive
- Integrated
- Service
- Management
VeriSM™ certification demonstrates your understanding about:
The Service Organisation
- Service culture
- People and organisational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started
PREREQUISITES
There are no prerequisites for this course.
WHO SHOULD ATTEND
VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers – particularly those who are (or intend to be) involved in digital transformation.
- All professionals and organisations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.
COURSE E-MATERIALS
Material for this course will be provided in downloadable soft copy the week before the course. However, if preferred, attendees may print the files according to the Pink Elephant “Terms of Use”.
EXAM & CERTIFICATION
Certification
- VeriSM Foundation Certificate
Duration, style and Pass Mark
- Multiple-choice
- 40 questions
- 26 marks required to pass (65)
- Closed book
- 60-minute duration
Examination board
- APMG
HOW YOU CAN ATTEND THIS COURSE
- Self-Paced Online: Take the course at any time on your web browser at your own pace.
VeriSM™ is a registered trademark of IFDC. All rights reserved.
