Transformational changes continue to impact ITSM. While IT service management embraces new technologies, most organisations don’t currently have the high-level capabilities to match their ambitions. Freshworks has collaborated with the…
How to Gain Executive Buy-in for ITSM Technology is critical for improving employee productivity and organizational efficiency, but getting new technology into the hands of those who need it most…
Ivanti has signed a definitive agreement to acquire Cherwell, a global leader in enterprise service management (ESM) solutions. Cherwell has, for a long time, been a direct competitor of Ivanti…