Investment in digital transformation efforts must translate to direct business benefits by reducing costs while growing faster. The Total Economic Impact™ Study, conducted by Forrester Consulting on behalf of Freshworks, illustrates how Freshdesk Omnichannel can revolutionize your contact center.
Drive cost savings, improve agent productivity, and accelerate time to value with Freshdesk Omnichannel.
- Reduce ticket volume by 27% with self-service and AI-powered chatbots
- Save $2.9 million by shifting from phone to digital service channels like chat and messaging
- Improve average handle time by 25% with Freshdesk’s intuitive, powerful agent desktop
- Save $610,000 by automating administrative tasks and reporting
Forrester Consulting was commissioned by Freshworks to examine the potential return on investment (ROI) by conducting a Total Economic Impact™ (TEI) study of enterprises that have deployed Freshdesk.