Understanding ITIL® 4.

UNDERSTANDING ITIL® 4.

ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers.

To become an ITIL® Managing Professional (ITIL MP) learners must complete the following modules:

1. ITIL 4 Foundation
2. ITIL Specialist: Create, Deliver & Support
3. ITIL Specialist: Drive Stakeholder Value
4. ITIL Specialist: High Velocity IT
5. ITIL Strategist: Direct, Plan & Improve*

To become an ITIL® Strategic Leader (ITIL SL) learners must complete the following modules:

1. ITIL 4 Foundation
2. ITIL Strategist: Direct, Plan & Improve*
3. ITIL Leader: Digital & IT Strategy

*Universal module for both ITIL designation streams.

 

To become an ITIL® Master learners must complete the following modules:

1. ITIL 4 Foundation
2. ITIL Specialist: Create, Deliver & Support
3. ITIL Specialist: Drive Stakeholder Value
4. ITIL Specialist: High Velocity IT
5. ITIL Strategist: Direct, Plan & Improve*
6. ITIL Leader: Digital & IT Strategy

ITIL® 4 Foundation Explained:

• This ITIL 4 Foundation best practice is designed as an introduction to ITIL 4 and enables candidates to understand IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
• This is an entry level certification, offering end-learners a general awareness of the key elements, concepts and terminology used in ITIL 4.
• The purpose of ITIL 4 Foundation is to introduce candidates to modern IT-enabled service management.
• It is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
• • More info on ITIL 4 Foundation, click here.

ITIL® 4 Managing Professional Explained:

• ITIL 4 Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
• ITIL 4 Managing Professional has been developed for IT practitioners working within technology and digital teams across organisations.
• Managing Professional provides practical and technical guidance on how to create, deliver and support successful IT-enabled services, teams and workflows.
• ITIL Managing Professional integrates three specialist modules (Create, Deliver & Support, Drive Stakeholder Value, and High Velocity IT) and one strategist module (Direct, Plan & Improve). All modules are valuable independently but all 4 must be completed to obtain the ITIL Managing Professional designation.
• The ITIL Managing Professional modules mandates completion of ITIL 4 Foundation as a prerequisite.
• After achieving the ITIL Managing Professional designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module.
  • For info on ITIL 4 Create, Deliver & Support (CDS), click here.
  • For info on ITIL 4 Drive Stakeholder Value (DSV), click here.
  • For info on ITIL 4 High Velocity IT (HIT), click here.
  • For info on ITIL 4 Direct, Plan & Improve (DPI), click here.

ITIL® 4 Strategic Leader Explained:

• ITIL Strategic Leader recognises the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.
• This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can (should) be integrated to the IT strategy and aligned with the wider organisation goals.
• It also demonstrates the application of ITIL framework to support organisations on their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilising the potential of modern technology on their favour getting the most value from digital.
• ITIL Strategic Leader integrates the ITIL Strategist Direct, Plan & Improve and ITIL Leader Digital & IT Strategy module. Both modules are valuable independently, but both must be completed to obtain the ITIL Strategic Leader designation.
• The ITIL Leader Digital & IT Strategy module mandates 3 years of managerial experience as a prerequisite along with completion of ITIL 4 Foundation.
• • For info on ITIL 4 Direct, Plan & Improve (DPI), click here.
  • More info on ITIL 4 Leader: Digital and IT Strategy (DIS) is expected later this year

ITIL® 4 Master Explained:

• If a candidate completes all 6 modules, gaining designations from both Managing Professional and Strategic Leader streams, they will be eligible for assessment to become an ITIL Master.
  • More details about ITIL Master will be announced at a later date.

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