What can ITIL® 4 do for your organisation?

Feb 9, 2023 | Consulting, ITIL Service Management



Ever feel like your organisation is on a treadmill trying to keep pace with change, with technology and, of course, changing technology?

Savvy organisations know that to just keep pace with – much less try to get ahead of – their competition, they must continually adapt to the ongoing demands of this digital era. For more than four decades, leading organisations have turned to IT service management (ITSM) frameworks such as ITIL® to gain optimal value from IT and digital services.

At Pink, we’re fortunate to work at the leading edge of ITIL (having been entrenched in all things ITIL for over 40 years and in business longer than any other ITIL and ITSM training organisation) – and we’ve received an abundance of feedback over those years that prove ITIL 4 is meeting and/or exceeding expectations.

What can ITIL 4 do for your organisation? Let’s take a look at each of the five ITIL 4 courses:


10 Improvements that ITIL 4 Can Provide


With applicable, practical knowledge and skills gained from ITIL 4’s foundation and advanced courses, your organisation can break through its existing barriers to better deliver business value.


ITIL 4 Foundation

Gain a holistic view with ITIL 4 Foundation and:

  1. Move your organisation to a value-driven mindset to deliver products and services that enhance stakeholder outcomes
  2. Apply the new ITIL 4 service value system and end-to-end operating model to create, deliver, and continually improve tech-enabled products and services


ITIL 4 Specialist – Create, Deliver & Support

Get a better end-to-end delivery of digital products and services with ITIL 4 Specialist – Create, Deliver & Support and:

  1. Enhance service provider capabilities by cultivating individual/team productivity and satisfaction
  2. Build streamlined and integrated demand-to-value service value streams and activities


ITIL 4 Specialist – Drive Stakeholder Value

Better manage IT-enabled services through strong internal and external stakeholder relationships with ITIL 4 Specialist – Drive Stakeholder Value and:

  1. Use human-centered design approaches to create enhanced customer/user experiences
  2. Improve demand shaping and business value realisation by delivering the right services to the right people at the right time


ITIL 4 Specialist – High Velocity IT

Ensure a rapid delivery of products and services with ITIL 4 Specialist – High Velocity IT and:

  1. Intensify agility, speed, cost-effectiveness, and responsiveness to help technology drive the business
  2. Adopt the integrated frameworks and techniques needed to accomplish digital transformation


ITIL 4 Strategist – Direct, Plan & Improve

Shape a strong and effective strategic direction on a continual basis with ITIL 4 Strategist – Direct, Plan & Improve and:

  1. Implement a continuous improvement culture where everyone contributes to improvement
  2. Adopt the Continual Improvement Model to deliver the right initiative for the right reasons with the right return on business value


Each of the ITIL 4 certification courses are underpinned by ITIL 4’s service value system business model, seven guiding principles, service value chain, four dimensions of service management, and the applicable ITIL 4 practices (34 in total).

It’s time to get off that not-quite-able-to-keep-up treadmill. With ITIL 4, you can out manoeuvre the rest of the pack!

Get a quote for ITIL 4 Training / Consulting, click here.


More info on our ITIL 4 Courses, click here.

More info on our Consulting Services, click here.


For more info on all our services or products, browse our website www.pinkelephant.co.za, or contact our team on +27 11 656 0020 or info.africa@pinkelephant.co.za


Pink Elephant can TEACH YOU how to do it, ASSIST YOU to do it, DO IT for you, or AUTOMATE it.