ITIL® Course: How to Get Started & Succeed

May 9, 2023 | ITIL Service Management

ITIL® Certification is one of the most sought-after certifications in Information Technology. It provides a comprehensive set of best practices for IT service management and has become an industry standard.

If you’re looking to get certified, this article will provide an overview of What is the ITIL® Course, what’s involved and how to get started. The ITIL® certification process can seem daunting at first, but with some planning and preparation, anyone can gain the knowledge they need to pass the exam.

With this article, I’ll walk you through everything you need to know before taking your first step to becoming an ITIL® certified professional. You’ll learn what’s expected of you and how to set yourself up for success as you embark on this journey towards mastery.

What is the ITIL® Course? ITIL® Certification and Why It Matters

What is ITIL® certification?

ITIL® certification is a globally-recognized qualification that demonstrates an individual’s knowledge and skills in IT Service Management.

Why does ITIL® certification matter?

Obtaining an ITIL® certification shows employers that you have the necessary expertise to help their organization achieve its goals. It is a highly-regarded qualification that can greatly enhance your career prospects in IT.

What will you learn through ITIL® training?

ITIL® training covers best practices for service delivery, management, and operations. You will gain an understanding of how these processes fit together within the context of an organization.

How can ITIL® certification benefit your career?

Having an ITIL® certification can give you a valuable advantage when it comes to applying for positions or negotiating promotions within your current role. It can open up opportunities for career advancement and demonstrate your commitment to your profession.

Which level of ITIL® certification is right for you?

There are several levels of ITIL® certification, each with its own requirements and benefits. It’s important to consider your career goals and current skill set when deciding which level is best suited for your needs.

Having an ITIL® foundation gives you a valuable advantage when it comes to progressing your career in IT – now all that’s left is deciding which certification is best suited for your needs.

ITIL® Certification: Which One Is Right For You?

ITIL® certification is an important step for IT professionals to take in order to further their careers and stay up-to-date with the best practices in the industry.

At the Foundation level, you’ll learn the basics of ITIL® and its key concepts, such as the service lifecycle, service design, service transition, and service operation. This level is ideal for those who are new to ITIL® and want to get started.

After completing the Foundation level, you can choose to specialize in a specific area by taking courses related to each area at the Practitioner and Intermediate levels. The Practitioner level focuses on practical application, while the Intermediate level offers a deeper understanding of the processes and principles of ITIL® .

For those who want to become ITIL® experts, the Expert level is the highest level of certification. It includes all the courses from the previous levels and additional modules that focus on advanced topics like managing organizational change, business relationship management, and ITIL® service management practices.

Let’s take a look at our ITIL® courses:

ITIL® 4 Foundation – Instructor Led Online/ Public

The two-day course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL® 4 Specialist – Create, Deliver & Support – Instructor Led Online/ Public

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL® v3 to cover the ‘creation’ of services.

ITIL® 4 Specialist – Drive Stakeholder Value – Instructor Led Online/ Public

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

ITIL® 4 Specialist – High Velocity IT – Instructor Led Online/ Public

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

ITIL® 4 Strategist – Direct, Plan & Improve – Instructor Led Online/ Public

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

Next, we’ll look at tips for successfully preparing for and passing the ITIL® certification exam.

ITIL® 4 Leader – Digital & IT Strategy – Instructor Led Online/ Public

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

Tips For Successfully Preparing For And Passing The ITIL® Certification Exam

Preparing for and passing the ITIL® certification exam can seem like an intimidating task, but with the right preparation and mindset, you can make it a smooth sailing journey. Here are some tips on how to tackle any ITIL® course and ace that exam.

Understand the ITIL® Framework

First and foremost, it is important to have a thorough understanding of the ITIL® framework. This means taking time to read up on the concepts and researching any areas you are less familiar with. Understanding the ITIL® framework will help you grasp the fundamental principles and processes involved in IT Service Management.

Join an ITIL® Course

You should also consider joining an online or in-person ITIL® course to gain practical knowledge about implementation strategies for real-world scenarios. ITIL® courses will also cover exam-specific content, which will prepare you better for the exam.

Gain Practical Experience

Having hands-on experience with ITIL® implementation projects can give you a significant advantage when taking the exam. Practical experience will allow you to apply the concepts and frameworks you’ve learned in a real-world setting, making it easier to recall during the exam.

Take Mock Exams

Once you feel sufficiently prepared, do not forget to take mock exams in order to practice your test-taking skills. This will help you become more comfortable with the types of questions asked in the exam as well as help build your confidence. Taking mock exams will also help you identify areas you need to focus on.

Allocate Enough Time for Studying

Lastly, be sure to allocate enough time for studying. This will ensure that all essential topics are covered before your actual exam day arrives. Studying regularly over a longer period of time is often more effective than cramming all the material in the last few days before the exam. Give yourself enough time to review and reinforce your understanding of the ITIL® framework.


ITIL® certification is a great way to show employers and colleagues that you are serious about your IT career.

It’s an essential step in building the skills and expertise needed to be successful in today’s rapidly changing IT industry.

With the right level of preparation and commitment, you can make sure you’re ready to tackle the exam and come out on top.

With proper guidance, you’ll be able to establish yourself as an experienced IT consultant who is capable of handling any challenge that comes your way.