ISO/IEC 20000 IT Service Management Foundation

R2,585.00R3,900.00 ex. VAT

The ISO/IEC 20000 course is part of the Foundations for Professionals program.

There are several different ISO/IEC 20000 qualification schemes for individuals in existence.

Our qualifications are accredited by PeopleCert




  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Module 1: Introduction to ISO/IEC 20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation
  • Includes free eBook: ISO/IEC 20000:2011 A Pocket Guide


The training Online Courses is designed to provide insight into the basic processes of, understanding, and is therefore especially suitable for:

People who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. Would also be suitable for students who have studied ITIL or COBIT 5 although this is not a requirement


None. Candidates much have completed the ISO/IEC Foundation Course. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000



Our qualifications are accredited by PeopleCert.

The ISO20000 course on this page is offered by IT Training Zone Ltd, an ATO of AXELOS Limited. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.


  • Self-Paced Online: Take the course at any time on your web browser at your own pace.
  • Public (Open Enrolment): Live Classroom: On specific dates throughout the year, conveniently located at our premises in Woodmead, with our expert instructor.
  • In-House (On-Site): Live Classroom: On dates convenient to you; exclusively for your team at your location with our expert instructor.

If you would like more information on any of these options, please call us at 011 656 0020 or email us at

View terms and conditions related to public courses.

Additional information

ISO/IEC 20000 Foundation

ISO/IEC 20000 Remote Online Proctored Foundation Examination, Online Course 30 Days, Online Course 60 Days, Online Course 30 Day Extension